Heat pump servicing that protects your warranty and extends the life of your system

Heat pump servicing should always be carried out by a qualified engineer with specific heat pump training and experience. It involves a systematic inspection of all mechanical, electrical, and refrigerant components, along with filter cleaning, performance checks, and controls testing. Attempting to service a heat pump without the right qualifications and equipment can invalidate your warranty and cause damage to the system. As BPEC qualified heat pump engineers, we carry out every service to the manufacturer's recommended standard and provide a written report on completion.

A heat pump service involves a thorough inspection and maintenance visit covering all key system components. This includes checking the heat pump unit itself, cleaning or replacing filters, inspecting pipework and connections, checking refrigerant levels, testing controls and thermostats, verifying flow temperatures and efficiency levels, and identifying any potential issues before they develop into faults. Every service we carry out concludes with a full written report so you have a complete record of the work done and the current condition of your system.

Our heat pump service includes a full system inspection, filter cleaning, refrigerant level check, controls and thermostat testing, flow temperature and efficiency verification, and a written service report. We check all components of your air source or ground source heat pump system, including the heat pump unit, cylinder, pipework, and controls, to ensure everything is operating correctly and efficiently. Where we identify any issues or potential improvements, we will discuss these with you honestly before carrying out any additional work.

Servicing a heat pump entails a comprehensive maintenance visit by a qualified heat pump engineer covering all aspects of the system. For an air source heat pump this includes inspecting the external unit, cleaning filters, checking refrigerant, testing electrical components and controls, and verifying system performance. For a ground source heat pump it additionally involves checking the ground loop or borehole connection and the condition of the heat exchanger. In both cases the visit concludes with a performance review and written report documenting the current health of the system.

The cost of a heat pump service varies depending on the type and size of your system, its age, and the extent of work required during the visit. As Vaillant and Alpha approved engineers, we carry out every service to the manufacturer's standard and provide a full written report. We are always happy to provide a clear, upfront quote before booking a service so you know exactly what to expect. Get in touch with our team directly and we will give you an honest, straightforward price for servicing your specific system.

The cost of an air source heat pump service depends on the brand and model of your system, its age, and whether any additional work is identified during the inspection. We service Vaillant and Alpha systems as approved engineers and are also happy to service other makes and models. Rather than publish a standard rate that may not reflect your specific system, we prefer to give you a clear, accurate quote before any work is booked. Contact us directly and we will provide a straightforward price with no hidden extras.

A standard heat pump service typically takes between one and two hours depending on the type and complexity of your system and whether any additional work is required during the visit. Air source heat pump services are generally quicker than ground source services due to the additional components involved in ground source systems. We always aim to complete the service efficiently and with minimal disruption to your home, and we will give you a realistic time estimate when booking your appointment.

We recommend having your heat pump serviced at least once a year to ensure optimal performance and reliability. Annual servicing is also typically a requirement of manufacturer warranties, so skipping a year could leave you without warranty cover if a fault develops. For properties where the heat pump is the primary heating source, or for systems that are working particularly hard, more frequent maintenance checks may be beneficial. Our team is happy to advise on the right servicing schedule for your specific system and usage.

The primary maintenance requirement for a heat pump is an annual professional service carried out by a qualified engineer. In between services, there are a few simple checks you can carry out yourself, such as ensuring the external unit of an air source heat pump is free from debris, leaves, or obstructions, and checking that your controls and thermostats are functioning as expected. Any unusual noises, error codes, or unexpected increases in running costs should be reported to a qualified engineer promptly to prevent minor issues from developing into significant faults.

A heat pump requires annual professional servicing as its primary maintenance, covering all mechanical, electrical, and refrigerant components. Beyond the annual service, keeping the external unit clear of debris, checking filter condition periodically, and ensuring controls are set correctly are simple steps that help maintain efficiency between services. As Vaillant and Alpha approved heat pump engineers, we are always happy to advise on the best maintenance approach for your specific system and provide guidance on how to keep it running at peak performance year-round.